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Why You Need to Respond to Positive Reviews


Reviews, both positive and negative, are a source of information on what customers think of your business and how you might improve it. Everyone loves getting a positive review, and you might think it unnecessary to respond, but you should … you must. Why does a guest post a positive review? Customers write positive reviews […]

Guests’ Expectations

THE REASON YOUR HOTEL GETS BAD GUEST REVIEWS


It’s all about expectations. In the mind of the traveller, holiday expectations  begin before they start researching accommodation and activities. Once they do begin researching (usually online)  fantasies begin to draw from reality, and  guest’s expectations begin to form. While you certainly want guests to choose your establishment, it is also vital that they come […]